My item arrived damaged or broke after a while — what can I do?

We're so sorry something went wrong with your order!

If your item arrived damaged during shipping and you purchased Checkout+, you can submit a claim through our Claims Portal.

If your jewelry broke after wearing it, please reach out to our Customer Support team so we can take a closer look.

A few things to keep in mind:

• We can't replace bracelets that have been cut, shortened, or re-burned.
• We can only assist with items purchased directly from puravidabracelets.com.

For purchases made through another retailer, please contact them directly.