How can we help you?

Want your gifts to arrive in time for Christmas? We've got you!

Place your order by the shipping deadlines below for guaranteed delivery by December 24.

Please note that delivery guarantees are subject to carrier delays, severe weather, and other circumstances outside our control.

United States

Note: All shipping cutoffs are at 9 AM PT on the dates listed above. These cutoffs don’t include weekend delivery or holidays. For expedited deliveries, FedEx may make up to three delivery attempts before returning your package. If you receive a delivery notice, please follow the instructions to ensure a successful drop-off.

Need help? Chat with us below or email info@puravidabracelets.com — we’ve got you!

Returns and exchanges are available exclusively for customers who purchased Checkout+ at the time of their order. If Checkout+ was not added at checkout, all sales are final and no returns or exchanges will be accepted.

Eligible items purchased during sales and promotions, including Black Friday and Cyber Monday, can also be returned or exchanged for free with Checkout+.

For eligible Checkout+ orders, you have 30 days from the date of purchase to start a return or exchange (U.S. and Canada). You can start your return or exchange here.

Return and exchange requirements

• Items must be in original condition, with no signs of wear or damage
• Must be in original packaging (bracelet cards, pouches, tags, etc.)
• Returns must be shipped from the same country they were delivered to
• You'll need your order number to get started

What items are final sale?

Even with Checkout+, the following items are final sale and cannot be returned or exchanged:

• Bracelet Club
• E-Gift Cards
• Gift Box
• Checkout+
• Bulk Bracelets
• Engravable Jewelry
• Personalized Bracelets
  
  

Please note that original shipping fees aren't refundable.

Yes! If Checkout+ was purchased with the original order, you can return or exchange eligible gifts within 30 days of the original purchase date.

Gift recipients can start a return or exchange through our Returns Portal without needing the original purchaser. You'll just need the order information to get started.

Please note that our standard 30 day return window applies to holiday purchases, and some items are always final sale.

We're so sorry something went wrong with your order!

If your item arrived damaged during shipping and you purchased Checkout+, you can submit a claim through our Claims Portal.

If your jewelry broke after wearing it, please reach out to our Customer Support team so we can take a closer look.

A few things to keep in mind:

• We can't replace bracelets that have been cut, shortened, or re-burned.
• We can only assist with items purchased directly from puravidabracelets.com.

For purchases made through another retailer, please contact them directly.

Let's troubleshoot! Here are a few things to check:

Some items are excluded from discounts

Discount codes don't apply to:

• Bracelet Club
  
• Bulk Bracelets
• E-Gift Cards
• Gift Box
  
• Personalized Items
• Checkout+
• Sale Styles
  
  

Fix: Try removing excluded items or apply the code to a different order.

You're using more than one code

Only one discount code can be used per order.

Fix: Go with the better offer and enter just that code at checkout.

A sitewide sale is happening

During promos like "25% off everything," extra codes (including PV Rewards) won't stack.

Fix: Enjoy the sitewide savings—no code needed!